Senior Training Services Manager (Valparaíso)

About the Role Concepcion is recognized as one of Chile’s leading innovation and education hubs, and at Milieu Digital Hospitality and Technology Solutions, we bring that same forward thinking approach to workforce development and operational excellence. We deliver enterprise level training programs that empower teams across healthcare, hospitality, customer service, and technology industries. We believe professional development should be engaging, measurable, and directly connected to business success. We are looking for a Senior Training Services Manager who can lead the design, delivery, and continuous improvement of corporate learning initiatives across multiple business units. You will oversee a talented team of trainers, instructional specialists, and operational coordinators while partnering closely with senior leadership to ensure our workforce remains highly skilled, adaptable, and customer focused. This is not a traditional training administration role. You will shape learning strategies, improve employee performance frameworks, and help define the future of workforce development within a rapidly growing international organization. Why Work With Us? The Environment Our Concepcion office is located near major commercial and business districts, offering a collaborative and modern workspace designed to encourage creativity, innovation, and professional growth. Leadership Impact You will play a direct role in influencing organizational performance and employee development strategies. Your ideas and leadership will have visibility across executive teams and operational departments. Technology Driven Learning We use modern learning management systems, digital collaboration platforms, and performance analytics tools to create scalable and measurable training experiences. Career Growth We invest heavily in leadership development, certifications, and international training conferences to ensure our management teams remain ahead of industry trends. Key Responsibilities Training Strategy Leadership Develop and execute company wide learning and development strategies aligned with operational goals and workforce planning initiatives. Program Development Design and oversee training programs for healthcare operations, hospitality services, customer support teams, and technology professionals. Team Management Lead and mentor training specialists, facilitators, and coordinators while fostering a culture of continuous learning and accountability. Performance Improvement Analyze training effectiveness through reporting, employee feedback, and operational performance metrics to continuously improve learning outcomes. Stakeholder Collaboration Partner with department leaders and executive management to identify workforce skill gaps and implement targeted development programs. Compliance and Standards Ensure all training materials and delivery methods comply with company standards, regulatory requirements, and operational procedures. Operational Excellence Manage training schedules, onboarding programs, leadership development initiatives, and employee certification tracking across multiple departments. What We Are Looking For Experience 7+ years of experience in corporate training, learning and development, workforce management, or training operations, with at least 3 years in a senior leadership role. Leadership Skills Strong experience managing cross functional training teams in fast paced healthcare, hospitality, customer service, or technology environments. Program Management Demonstrated success developing scalable employee development programs and improving workforce performance metrics. Technology Skills Experience using learning management systems, virtual training platforms, workforce analytics tools, and digital collaboration technologies. Communication Excellent presentation, leadership, and stakeholder management skills with the ability to engage both executive leadership and frontline employees. Mindset You are strategic, adaptable, and solutions driven. You understand how to balance operational priorities with long term employee development goals. Sueldo: $3.700.000
- $4.300.000 al mes Lugar de trabajo: Empleo presencial Postúlate en Kit Empleo: kitempleo.cl/empleo/1da8ah