Customer Service QA Specialist (Santiago)

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term integral expansion.

At Growe, there are no limits to our ambitions We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:
- Provide structured and constructive feedback to customer support agents based on quality assurance (QA) evaluations;
- Identify areas for improvement in agent performance and develop action plans for continuous development;
- Analyze customer inquiries, identifying trends and recurring issues to enhance service quality;
- Create and maintain reports on key quality assurance metrics, such as customer satisfaction scores and resolution effectiveness;
- Collaborate with the customer support team to implement best practices and establish measurable performance goals;
- Work closely with leadership to refine QA standards and ensure alignment with company objectives;
- Contribute to the development and continuous improvement of customer support monitoring processes;
- Maintain up-to-date knowledge of Growe’s products and services to ensure accurate evaluations and feedback.

We need your professional experience:
- Experience in customer service, with at least 1 year in a quality assurance or specialist role;
- Strong analytical skills to assess data, identify trends, and provide actionable ins Postúlate en Kit Empleo: kitempleo.cl/empleo/1dybjk