SAP Security / GRC Consultant (Santiago)

SAP Security & GRC
- 10+ years of SAP Security & GRC Experience.
- Provide end‑user support, manage major incident calls, document issues and solutions, and complete root cause analysis (RCA) reports.
- Willingness to receive, make, and participate in calls with client resources worldwide, provide weekend support, and assist during maintenance windows and project go‑live activities.
- Ability to provide operational support during Eastern Time Zone business hours.
- Adherence to established change management processes, collaborating effectively with other internal and external service providers.
- Hands‑on knowledge of SAP Solution Manager, including alert configuration and Charm processes.
- Provide on‑call support, monitor service tickets and incidents, respond within defined SLAs, and manage email and messaging communications.
- Proactively evaluate upcoming projects to identify capacity thresholds and potential risks, implementing changes to support new requirements without impacting current user load.
- Responsible for proactive evaluation of current system performance and business processes, providing recommendations related to capacity planning, efficiency, and process improvements.
- Involved in SAP GUI rollouts and lifecycle management.
- Facilitate the execution, usage, and ongoing management of SAP Solution Manager.
- Document and troubleshoot SAP interfaces, including issues encountered and solutions applied.
- Actively participate in knowledge sharing and collaboration within the department and across teams.
- Provide regular status updates to appropriate managers and stakeholders.
- Drive continuous improvement initiatives through trend analysis, reporting, and metrics management.
- Ensure procedures and work instructions are efficient, effective, and non‑redundant.
- Propose and implement new ideas and improvement initiatives following discussion and management approval.
- Demonstrate a strong commitment to customer service, proactively anticipating needs, resolving issues effectively, and prioritizing customer satisfaction.
- Escalate and consult with reporting managers on complex or unusual situations.
- Ensure 100% adherence to all company policies, procedures, and regulations, associated with this position and as directed by supervisor.
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to customer specific and to IT systems.
- Proven hands‑on experience in SAP S/4HANA Security and Authorizations, including role design, build, and maintenance aligned with business processes.
- Strong expertise in PFCG role management, including:
- Single, composite, and derived roles
- Authorization objects and organizational levels
- Role transport and lifecycle management across system landscapes
- Solid understanding of S/4HANA authorization concept simplifications and key differences compared to the ECC security model.
- Experience managing Business Partner (BP) authorizations and object‑based authorization checks introduced in S/4HANA.
- Familiarity with GRC Access Control concepts such as:
- Segregation of Duties (SoD)
- Access risk analysis
- Emergency access / Firefighter processes
- Ability to perform security troubleshooting and analysis, using tools such as SU53, STAUTHTRACE, and Security Audit Logs.
- Experience supporting internal and external audits, including preparation of security evidence, remediation actions, and compliance reporting. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.cl/empleo/1dxpsv