Customer Onboarding Specialist (Santiago)

Role SummaryFront is looking for a Technical Project Manager to join our world‐class Success Services Team within the Solutions and Success Services organization. The role involves working with customers to ensure successful implementation of Front's product, managing customer projects, and guiding clients through change management during specific engagements.ResponsibilitiesOversee implementation engagements as the Front product SME, handling net‐new onboardings, expansion teams, and workflow optimization.Develop project plans with timelines to ensure the successful execution of customer implementation engagements, leading teams and providing guidance to achieve milestones.Facilitate regular project updates to internal and external stakeholders, mitigating risk, addressing blockers, and resolving issues.Lead change management efforts by identifying resistance points and developing smooth transition strategies for clients and end‐users.Train and educate customers on effective workflow usage through engaging training sessions, workshops, and documentation.Lead cut‐over and migration experiences, overseeing the transition from legacy systems to Front while minimizing disruption.Collaborate with cross‐functional teams (sales, product, support) to define scope, objectives, and deliverables.Incorporate customer voice and insights to influence product roadmap and contribute to process improvements within the Success Services team.QualificationsAt least 2 years of experience in Implementation, Professional Services, Customer Success, or Account Management in a SaaS company.Deep knowledge of support SaaS products and services.Proven track record of deploying high‐touch implementations with excellent customer service, efficiency, and accuracy.Experience managing change management for customers ranging from SMB to MM clients.Proven ability to manage multiple concurrent projects with varying complexity.Excellent verbal and written communication skills; ability to explain complex issues in simple terms.Comfortable giving presentations to groups of any size, from end‐users to high‐level executives.Strong problem‐solving skills and a consultative approach to finding solutions.Understanding of technical concepts like APIs and webhooks.BenefitsCompetitive salary.Fully covered health insurance (medical, dental, vision). Generous paid time off.Mental health support via Workplace Options.Family planning support with Maven.Monthly lifestyle stipend for fitness, health, wellness, and other activities.Monthly teleworking allowance for Wi‐Fi, equipment, cell data, etc.Additional wellness day off on months without holidays.Winter break: offices closed from Christmas to New Year's Day.Work ArrangementThis role is hybrid, requiring presence in the office on Tuesdays, Wednesdays, and Thursdays.Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice and the EU Privacy Notice. #J-*****-Ljbffr Postúlate en Kit Empleo: kitempleo.cl/empleo/1dwhhk