Head of Fraud Protection - LATAM (Santiago)

About Group-IB Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations. Group-IB’s Digital Crime Resistance Centres (DCRCs) are located in the Middle East, Europe, Central Asia, Asia-Pacific, and LATAM, helping to critically analyze and promptly mitigate regional and country‑specific threats. These units strengthen global cybercrime prevention and expand threat‑hunting capabilities. Role Overview Head of Fraud Solutions – LATAM The role includes structuring the strategic go‑to‑market plan, driving account expansion, and ensuring that existing projects deliver value from the first customer conversation through initial implementation to go‑live and beyond. The successful candidate will collaborate with Sales & Pre‑sales, Marketing, Solution Consulting, Solution Delivery, Analytics, Product, R&D;, HR, Finance and Alliances. Responsibilities Strategic and product‑oriented
- Translate market needs into specific product roadmap features.
- Ensure fraud propositions are meaningful, clearly articulated and aligned with the LATAM market.
- Maintain up‑to‑date knowledge of product capabilities, R&D; roadmap and upcoming features. Sales & Marketing
- Support the business in meeting overall ARR targets for fraud solutions.
- Train and support commercial teams with account strategies related to fraud.
- Support pitches for larger strategic opportunities.
- Explain business cases and ensure fraud propositions demonstrate clear value for clients.
- Participate in and support PoCs.
- Capture case studies and success stories.
- Evangelize product benefits to the industry through events, thought leadership and market engagements.
- Build and present standard solution demonstrations with fraud‑focused messaging. Delivery, Customer Success and Retention
- Review proposals, SoWs and changes as required.
- Provide direction to delivery teams on priorities and guidance toward the highest‑value objectives.
- Engage with partners to connect with existing customers, highlight value delivered, ensure satisfaction, capture learning back into the proposition and position for successful renewals. Other Functions
- Work closely with the analytics team to ensure customer needs are met and expected business value is delivered.
- Work with alliances and partners to support them with enablement, IP creation, ideation, pitches, creation of materials and articulation of value. Qualifications
- 7+ years of experience in a senior or leadership role managing people, processes and stakeholders.
- At least 5 years of deep fraud expertise in a key sector (banking, e‑commerce or iGaming) with flexibility to learn other verticals.
- Experience in using technology and data to predict fraud.
- Strong fraud SME background – able to discuss a range of fraud topics across different industries.
- A solution‑oriented, pragmatic approach to market and technology challenges – using flexible and creative thinking to resolve problems and put clients first.
- A solution and/or consultancy‑oriented approach to selling and helping clients understand value and vision.
- Experience in data analytics and engineering (JS, SDK, API) would be beneficial.
- Comfortable working autonomously to reach objectives.
- Confident in presenting and acting as an authority/leader for the region. Language Requirements English and Spanish fluency are a must – Portuguese is a plus. Benefits
- Continuing professional development: multiple growth paths including expert, management, cross‑departmental moves, relocation, or new business areas.
- Global presence: products and services sold in 60 countries; recognized by Gartner, IDC and Forrester.
- Diverse, inclusive culture with international expertise.
- Economic stability and rapid career progression.
- Versátil schedule with no fixed working hours. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.cl/empleo/1e2fva