Senior Customer Solutions Mgr, CSM SOLA (Providencia)

Guide AWS customers through transformative cloud journeys while orchestrating collaboration across multiple teams to deliver measurable business outcomes. In this visible role, you'll partner with enterprise leadership to translate strategic cloud adoption initiatives into executable plans, ensuring seamless migrations and sustainable operational success. Key job responsibilities
- Partner with customer and AWS leadership to develop multi‑year cloud adoption roadmaps, translating strategic initiatives into concrete, sequenced actions that align with customer business milestones.
- Orchestrate collaboration across Sales, Support, Solutions Architecture, and customer teams to plan and execute major workload migrations and cloud transformations.
- Design and deliver comprehensive education programs, governance frameworks, and executive briefing sessions that prepare customers for successful cloud adoption and operational excellence.
- Manage program cadence and accountability by establishing reporting mechanisms, tracking progress against key metrics, and ensuring all stakeholders remain aligned on timelines and deliverables.
- Identify and solve customer challenges by leveraging AWS services, tools, and innovative approaches, while advocating for customer needs across AWS product and engineering teams. A day in the life As an AWS Customer Solutions Manager, you'll serve as the central connector between our customers and AWS teams, ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer executives to align cloud adoption with their business objectives, coordinating between our Sales, Support and Solutions Architecture teams to remove blockers, and tracking progress against key milestones. You'll develop comprehensive education and governance plans that prepare customers for successful workload migrations, lead executive briefing sessions that showcase AWS capabilities, and manage go‑live events that mark critical transitions. Beyond these structured activities, you'll identify emerging customer challenges and proactively develop innovative solutions, tools, and approaches that address their unique needs. Basic Qualifications
- 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
- 2+ years of customer‑facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
- Bachelor's degree in science, technology, engineering, math, business or equivalent.
- Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.
- Experience in English-language communication skills, both written and verbal. Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification.
- Experience implementing cloud services including migrations and modernization projects or similar. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.cl/empleo/1cpzvz