Desk Side Support Engineer (Los Andes)

OverviewNSC Global is a trusted IT services and solutions provider supporting some of the world's largest enterprises in their digital transformation.
We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across integral environments.To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands‐on technical work and direct interaction with end users.Role OverviewThis is an onsite IT support role ideal for candidates with experience in end user computing.
You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day‐to‐day operation.ResponsibilitiesAbility to advise and to present to one or more customer staff.Monitor and control daily service call activity, utilization, inventory levels and service levels.Exceptional customer service.Advanced knowledge in Customer Service Aptitude.Resolving technical problems with hardware, software and connectivity.Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve.Participate in the configuration and support of internal systems.Ability to work effectively with Logistics.Adherence to assigned schedule.Adhering to documented policies, procedures and processes that are specific to the service.Clear and concise documentation of all customer interaction within appropriate CRM tool.Able to function in a team environment.Maintain knowledge levels as industry enhancements occur.Support installation and implementation of connectivity and high‐end systems products.Continuous improvement of service delivery.Ability to juggle time and resources to meet or exceed expectations.QualificationsSound knowledge of:Advanced knowledge in Computer HardwareAdvanced knowledge in Common Software applicationsAdvanced knowledge in Microsoft Operating systemProficient knowledge in Printer HardwareProficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end‐user devicesProficient knowledge in Ticketing softwareMicrosoft Office & Office 365 applicationsPCLaptop hardwarePCLaptop peripherals, including printersMobile devicesAwareness of:Active DirectoryExchangeApple OSNetwork and server hardware and componentsIT qualifications may include:A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +PCLaptop OEM Maintenance CertificationCompTIA A+ CertificationMicrosoft Certified IT Professional (MCITP) certification in desktop areaMicrosoft Office Specialist (MOS) certificationLanguageEnglish (written and verbal) and Local language.
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