Sr. Specialist, Customer Success (Región Metropolitana)

Title and Summary

Sr. Specialist, Customer Success

Overview

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value‑added services and leverage expertise, data‑driven insights, and execution. Delivering with excellence is our utmost priority; we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. The team will work collaboratively with cross‑functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team’s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long‑term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.

Customer Engagement
- Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
- Identify optimization opportunities for customers with the goal of driving customer value and enhanced strategic goals through our products
- Articulate key performance indicators related to cost, performance and optimization and the insights associated with them

Growing The Business
- Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions of Mastercard products
- Identify opportunities for additional Mastercard products to create Postúlate en Kit Empleo: kitempleo.cl/empleo/1dwi0c