Sales Support Specialist (La Florida)

**Description**: **Summary of This Role**: **Responsibilities**:

- Dealer Training & Documentation
- Assist in developing processes and workflows.
- Undertake additional analysis and projects as directed by management Sales Operations Support
- Provide direction and support for HPOS Lead referral commissions.
- Troubleshoot errors and omissions with regard to commission reporting.
- Offer guidance and redirect general sales inquiries from sales channels to the appropriate departments for resolution. Customer Communications
- Receive, track, and respond to all billing and transactional inquiries and statement requests
- Initiates collections actions and responds to inquiries regarding same
- Communicates cancellation status, fees, and necessary remediation actions to internal groups and customers Salesforce Testing, Support and Troubleshooting
- Expert in the Heartland POS Salesforce org flow process.
- Problem solve error messages.
- Assist with custom reporting and overall quoting lifecycle.

**Knowledge/Skills/Abilities**:

- Time management, ability to multitask, highly organized, deadline driven and propensity to handle urgent interrupts with poise and professionalism.
- Collaborate with team members to establish and implement best practices.
- Take initiative to recommend process improvements and demonstrate creative thinking.
- Ability to troubleshoot system, process and data issues; ability to think clearly under pressure.
- Documentation, technical writing and training skills.
- Basic Customer Service duties including but not limited to scheduling, data input and special projects, follow up phone calls Postúlate en Kit Empleo: kitempleo.cl/empleo/1csbm0