Manager, Delivery Management (Concón)

Job posting end date: 05/11/2026

Summary

Responsible for managing regional Global Delivery Management team. Daily operations of Delivery Management will be supervised to meet KPI’s and global process compliance. Participation of large‑scale global project and creation of global process guidelines. Integral Delivery Management main activity areas are management of Special Orders, end‑to‑end coordination and communication to all stakeholders, Net Sales assurance for Special orders and change management for all Special orders in scope.

Job Duties And Responsibilities
- Lead the activities of Delivery Management team
- Manage the team of Delivery Specialists and Delivery Managers to monitor and prioritize Special delivery cases and make sure coordination & communication is carried out according to contractual requirements, corporate processes and guidelines.
- Workload management and distribution
- Accountable for Business Area Sales for all Special Orders
- Manage HR related topics regarding your team members
- Own and drive continuous improvement programs around performance and service – improve workflow and methodology – within BA and cross BL/BAs
- Actively interact with Product Groups and other relevant stakeholders to understand and communicate product strategy/growth strategy to the team
- Manage and ensure compliance to Metso standards, policies and procedures
- Ensure compliance with applicable regulations and laws
- Actively interact with stakeholders to ensure best practices are shared and communicated
- Assess customer feedback to establish, improve and refine services
- Build partnership and liaise with project managers and other managers/teams to determine the company´s services, delivery criteria, and solutions for issues that may arise
- Raise up opportunities and solutions to develop performance, customer experience e.g. by product or process development, tools and way of working. Participate in agreed development projects

Other Duties

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