Desktop Support Engineer (Chillan) (Chillán)

Overview Empresa confidencial is a US Cisco General Gold Certified Partner that provides general network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world‑class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. Position: Desktop Support Engineer We are looking for a Desktop Support Engineer to join our growing company. Responsibilities
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
- Familiar with a variety of the fields’ concepts, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals.
- Performs a variety of complicated tasks.
- Typically reports to a project leader or manager.
- A wide degree of creativity and latitude is expected. Position Description
- Field incoming help requests from end users via both telephone and work orders in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems.
- Escalate problems (when required) to the appropriately experienced technician.
- Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made, and Postúlate en Kit Empleo: kitempleo.cl/empleo/1dszui