Senior Experience Designer (Product & Design Platform) - …, Chillan

Senior Experience Designer (Product & Design Platform)
- Advanced English Chile, Chile Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high‑quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have. Job responsibilities
- Play an active role in the delivery and design of technology projects, developing and evolving digital products and services within complex ecosystems
- Collaborate with small, cross‑functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, prototypes at multiple fidelity levels, and design systems
- Contribute to the evolution of Design Platforms and Design Systems, connecting design decisions to product and engineering strategy
- Work in close collaboration with engineering teams, understanding technical trade‑offs and operating comfortably in agile delivery contexts
- Lead discovery and research activities, translating findings into concrete product and platform‑level decisions — not just research outputs
- Facilitate workshops and develop design strategies that connect user insights to business and product direction
- Balance client and Thoughtworker expectations by clearly communicating experience design deliverables and managing scope and risk
- Support less‑experienced designers and contribute to the broader design community at Thoughtworks Job qualifications Technical skills
- Demonstrated hands‑on experience across the full design cycle: discovery, prototyping, and delivery — not just one phase
- Prototyping at multiple fidelity levels is a core part of your practice, not an occasional activity
- Experience contributing to or working with Design Systems or Design Platforms in a product context
- Comfortable leading and advising research activities, employing methods such as contextual inquiry, moderated interviews, usability testing, and experiments
- Ability to connect research insights to product decisions and clearly articulate the why behind your design choices
- Systemic thinking: you can reason about how design decisions scale across teams, products, or journeys
- Advanced English and Spanish are required (both non‑negotiable given the client and team context) Professional skills
- You bring a collaborative, practical approach to design and thrive in cross‑functional teams alongside product managers and engineers
- Strong communicator who can present findings and design rationale to both technical and non‑technical stakeholders
- You understand stakeholder management and can build trust with clients throughout a project
- A passion for contributing to the experience design community at Thoughtworks
- We would love it if you shared a portfolio link that showcases your expertise in Digital products
- Web and Mobile. Enterprise / SaaS Experience in your field is essential. Benefits We offer thoughtful, well‑rounded benefits to support your personal and professional development goals and your health and well‑being. Benefits packages are periodically reviewed to provide the best work experience, ensuring everyone is supported on their journey with us.
- Enjoy a adaptable benefits budget (restaurants/public transport/nursery/health insurance)
- Keep growing thanks to Learning budget
- Enjoy 2 days extra days off per year for learning
- Take care of your mental well‑being thanks to our budget
- Get a work from home budget
- Team outing budget
- Business trips will be stress free thanks to travel insurance
- Enjoy working in an international, diverse and inclusive environment #J-18808-Ljbffr Postúlate en Kit Empleo: kitempleo.cl/empleo/1crr4e